Technology Notebook

E-Mail::Exchange::Outlook

PROBLEM: A message is stuck in my Outlook OUTBOX.
ADDITIONAL INFORMATION: This problem is especially likely with "deferred" messages setup to be delivered after a future time.
CAUSE: According to MS Article 262052: http://support.microsoft.com/default.aspx?scid=kb;en-us;262052
"After you send an e-mail message, Outlook moves the e-mail message to your Outbox. When Outlook connects to your mail server, the e-mail message is delivered and a copy of the sent e-mail message appears in your Outbox. If you open and close an e-mail message while it is in your Outbox, the e-mail message may not be sent because you may have changed its status. If the status of the e-mail message has been changed, the title of the e-mail message no longer appears in italic."
SOLUTION: According to MS Article 262052: http://support.microsoft.com/default.aspx?scid=kb;en-us;262052
"To send the e-mail message, open the message, and then click Send. The message title changes back to the italic format in the Outbox Messages view. The next time that you make a connection to the mail server, the e-mail message is delivered. "